Privacy Policy


This Privacy Policy governs the processing of your personal data by a Pollet Group entity as listed in  Appendix 1 (hereinafter collectively referred to as: “Pollet“, “We“, “Us“, “Our“) when you:

● Visit or use one of our websites (hereinafter generally referred to as: “Websites“) and/or  share personal data in doing so (for example by filling in the contact form, sending an e-mail,  making a telephone call, etc.);

● Use our products or services in any other way;

● Wish to communicate with us via e-mail, telephone, fax and social media;

● Wish to communicate with us at fairs and events;

● Explicitly accept this privacy policy.

Below you can find an overview of answers to the most important questions about the processing of  your personal data by Pollet.

The identity of the controller and who is protected by this Privacy Policy

In Appendix 1 you will find the registered office addresses and company numbers of the Pollet  companies to which this Privacy Policy applies.

Pollet acts as controller within the meaning of privacy legislation, and in this capacity we want to  inform you about the processing of personal data.

This Privacy Policy therefore only applies to personal data that Pollet processes as controller.  You can address your questions regarding the processing of your personal data to our Privacy  Manager via

What personal data does Pollet process?

Pollet processes personal data that are relevant or necessary for the purposes for which they are  processed.

Personal data is all data that identifies you or makes you identifiable as a natural person.  An identifiable natural person is one who can be identified, directly or indirectly, by reference to the  personal data processed.

Pollet processes different categories of data depending on the purpose of the processing:

● Identification or contact details such as your first and last name, address, telephone number,  e-mail address, electronic identification data such as your public IP address, cookies;

● Characteristics of the assignments, orders or specific interest you have;

● Business and/or billing information.

Specifically, and depending on the marketing tools used by us, the following personal data are  processed:

Tool / Service Type of personal data

Enhanced ConversionsNames, email addresses, phone numbers, addresses, customer identifiers, online identifiers, internet protocol addresses
Google Ads Customer MatchNames, email addresses, phone numbers, addresses, customer identifiers
Google AnalyticsOnline identifiers such as cookie identifiers, internet protocol addresses and device identifiers; client identifiers
Google Data StudioData related to individuals to create reports, charts and diagrams
Google OptimizeOnline identifiers such as cookie identifiers and internet protocol addresses
Google Tag ManagerOnline identifiers such as cookie identifiers and internet protocol addresses
Facebook Ads Custom AudiencesEmail addresses, phone numbers, addresses
HotJarOnline identifiers such as cookie identifiers and internet protocol addresses
CRMNames, email addresses, phone numbers, addresses, customer identifiers, online identifiers, internet protocol addresses

For what purposes does Pollet process your personal data?

We process your personal data for the following purposes:

● To contact you if you wish to purchase goods or services from us or to answer your general  questions through various ways in which you can contact us (store visit, event, fair, mail,  social media, etc.);

● To make orders and deliveries run smoothly when you purchase a product or purchase a  service;

● In the context of our daily business operations related to our legal obligations: to manage  our accounting, customer management, dispute management, supplier management, public  relations, insurance management, etc.;

● As part of our recruitment policy. If you submit your application for a vacancy at Pollet, we  will process your data at your request for the possible conclusion of an employment  contract;

● To perform statistical analysis in order to improve websites, products and services or to  develop new products and services;

● To share your personal data on our websites or social media;

● For marketing purposes, i.e. to provide you with targeted communications, promotions,  offers and other advertisements from Pollet and selected partners.

Unless you are an existing customer who has already purchased similar goods or services  from us, whom we want to target with our own marketing material, Pollet will only send you  communications, promotions, offers, newsletters and other advertisements via email or  other electronic communication channels from person to person, only if you have explicitly  consented to the receipt of such communications, offers, newsletters and other  advertisements.

Basis for the processing of your personal data

We process your personal data on the basis of the following legal grounds:

● Because of our legal obligations;

● Due to the execution of the agreement you enter into with us or the pre-contractual steps  taken by you during your request;

● Due to the legitimate interest we can assert to help you with our products and services;

● Because of the explicit consent given by you.

Do we share your personal data with third parties?

Your personal data are mainly processed for internal use.

Pollet will never sell your personal data or make it available to third parties for commercial purposes.

We will always ask your prior consent to transfer data to third parties with the exception of the  transfers necessary for the execution of legal obligations if you already have information related to  the transfer or if the personal data must remain confidential in the context of a professional secret.

Although processors are not eligible as third parties, we would like to inform you that Pollet relies on  processors with which we exchange personal data, such as contractors, ICT service providers,  communication agencies, etc. For this purpose, we ensure by means of processor agreements that  the processors who process your personal data on our behalf always do so in compliance with the

privacy legislation and only for the purposes explained above. Pollet will verify that the processors  will process the personal data in a safe, fair, lawful and proportionate manner.

In the event that the processors called upon by Pollet process personal data outside the European  Economic Area (EEA), Pollet will ensure, in accordance with privacy legislation, through contractual or  other measures, that these data enjoy an adequate level of protection there comparable to the  protection they would enjoy in the EEA.

If necessary for its day-to-day business and always in compliance with privacy legislation, Pollet will  also share personal data with parties such as lawyers and collection agencies, banks and insurance  companies.

What techniques do we use to protect the privacy of your personal data? Pollet takes the necessary technical and organizational measures to protect your privacy.

We take various technical measures to protect the personal data we process against unauthorized  access or modification, disclosure and destruction, as well as loss and theft, such as: password  protection, data encryption, firewalls, antivirus, logging and monitoring of our systems, access  control, keeping ICT software up to date, where required and possible we will anonymize the  personal data, etc.

Pollet takes organisational measures to protect your personal data, such as designating a responsible  Privacy Manager; employing employees who ensure the security of our network, infrastructure and  information systems; measures to manage physical access to our offices; our employees only have  access to those personal data that are necessary for the performance of their tasks and are trained  to perform their tasks with respect for your privacy at all times; we implement the privacy legislation  in our business processes, procedures and work instructions.

These measures are regularly reviewed and updated by subjecting them to internal and external  audits.

Despite the application of these security measures, it is still possible that third parties could circumvent these measures and obtain and/or use your personal data unlawfully. We cannot be held  liable for this in any way and are therefore in no way liable for any unlawful use of your personal data  that is made by third parties.

How long do we store your personal data?

Pollet stores your personal data:

● as long as necessary or relevant for the above processing purposes;

● for the duration for which we are legally obliged to do so (e.g. in the context of warranty,  accounting or labour law obligations);

● as long as a contractual relationship is ongoing;

● as long as there may be a legal dispute or investigations regarding the services or products  provided by us.

We will handle your personal data in accordance with this Privacy Policy as long as we retain it. What rights do you have regarding the processing of your personal data?

In accordance with privacy legislation, you have certain rights with regard to the processing of your  personal data. Below you can find an overview of these rights.

Right to information and inspection

You have the right to be informed whether Pollet processes your personal data and, when this is the  case, to obtain access to that personal data and to the following information:

● the purposes of the processing;

● the categories of personal data concerned;

● the recipients or categories of recipients (in particular, recipients in third countries);

● where possible, the retention period or, if this is not possible, the criteria for determining  that period;

● the right to lodge a complaint with the supervisory authority;

● information about the source of the data if we obtain personal data through a third party;  and

● the existence of automated decision-making, including profiling.

You have the right to request a free copy of your personal data in a common form. If you request  additional copies, Pollet may charge a reasonable fee to cover the administrative costs.

Right to rectification

You have the right to ask Pollet to complete or correct incomplete or inaccurate personal data  processed by Pollet.

Right to erasure (“right to be forgotten”)

You have the right to have your personal data deleted by Pollet in the following cases, and without  unreasonable delay:

● your personal data are no longer necessary for the purposes for which they were collected or  otherwise processed by Pollet;

● you withdraw your previous consent for the processing and there is no other legal basis on  which Pollet can rely for (further) processing;

● you object to the processing of your personal data and there are no other grounds for  (further) processing by Pollet;

● your personal data are processed unlawfully;

● your personal data must be erased in order to comply with a legal obligation;

● your personal data were collected when you were a minor.

In some cases, we will not be able to comply with your request for data erasure, for example when  the processing is necessary for the establishment, exercise or defence of legal claims or because the  processing of these personal data is necessary for compliance with legal obligations. We will inform  you about this in our response to your request for data deletion.

Right to restrict processing

You have the right to request the restriction of the processing of your personal data if one of the  following circumstances applies:

● you dispute the accuracy of these personal data: their use is limited for a period during  which Pollet will verify the accuracy of the data;

● the processing of your personal data is unlawful: instead of erasing your data, you request to  limit their use;

● Pollet no longer needs your data for the original processing purposes, but you need them for  the establishment, exercise or substantiation of a legal claim: instead of erasing your data,  their use is restricted for the establishment, exercise or substantiation of the legal claim;

● as long as no decision has been taken on the exercise of your right to object to the  processing, you request to restrict the use of your personal data.

Right to transferability of personal data

You have the right to ask Pollet to obtain your personal data in a structured, commonly used and  machine-readable form and the right to transfer that data to another controller. You can ask us to transfer  the data directly to the other controller unless this is technically not possible.

This right is only valid for the personal data that you have provided to Pollet on the basis of your  consent or for the execution of an agreement and where the processing is carried out via automated  processes.

Right of objection and automated individual decision-making

You have the right to object to the processing of your personal data if you are in a special and specific  situation that justifies such objection.

Pollet will cease processing your personal data unless it can demonstrate compelling legitimate  grounds for processing that outweigh your interests, rights and freedoms or the processing of your  personal data is related to the establishment, exercise or defence of legal claims.

You have the right not to be subjected to a decision based on processing that was exclusively  automated, including profiling. This right does not apply to the following cases: when profiling or  automated individual decision-making is permitted by a legal provision that also provides for  appropriate measures to protect your rights and freedoms; when this is necessary for the conclusion  or execution of an agreement; when this is based on your express consent.

How can you exercise your rights?

You can contact us for more information about the Privacy Policy or in connection with the exercise  of your rights via the following details:

● By a letter addressed to BOEKAN NV, to the attention of the Privacy Manager,  Brouwerijstraat 14, 8680 Koekelare;

● Via e-mail to: .

If you wish to exercise any of the above rights, you must provide us with proof of identity (such as a  copy of the identity card) or a proxy obtained.

As soon as we receive a complaint via the above channels, you will receive a confirmation of receipt.  Your request will then be processed within a reasonable period.

Right to complain to a supervisory authority

If you have certain complaints about the processing of your personal data, we thank you for  contacting us directly first via one of the above-mentioned contact channels, so that we can solve  this for you.

Furthermore, you always have the right to lodge a complaint with the supervisory authority. The contact details of the relevant supervisory authority are available in Appendix 2.

Which cookies do we use?

When you visit our websites, it is possible that certain cookies are placed on your device during the  use of the websites. More information can be found in our Cookie Policy.

How are changes to the current privacy policy made?

Pollet’s Privacy Policy is amended from time to time, for example because of changes to our  products/services that affect the processing of personal data.

We will post any changes to this Privacy Policy and the latest version on our websites.

Appendix 1:

De Pollet Group (Pollet) consists of the following entities, to which this Privacy Declaration applies:

 Name Address Company number
 Alamo Water Poland SP.z.o.o. General Tadeusz Kutrzeby Street 17   Mazowiecki   05-082 Stare Babice, Poland n° 0000203044
 AQUA.COM NV Diamantstraat 1   2200 Herentals   Belgium (BE) – 0449.488.397
 AQUADECK B.V.De la Minestraat  2 6021 J Budel  Netherlands NL 8154 9246 7 B 01
 AQUADUCT BV Diamantstraat 1   2200 Herentals   Belgium (BE) – 0889.378.350
 Aquina Wassertechnik GmbHRobert-Bosch-Straβe 22 63477 Maintal  Germany Hanau HRB 95478
 BAYARD EUROPE BV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0431.073.245
 CAPPERS SAS Zone Industrielle du Felet   Rue Edouard Michelin   63300 ThiersTVA : FR 92 498 739 333
 D.W.A.Groβer Sand 8 76698 Ubstadt-WeiherGroβer Sand 8 Germany Mannheim HRA   231421
DELTA WATER ENGINEERING NVBrouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0863.958.709
 DELTA WATER SOFTENERS   Nederland BVSonman 27  5066 GJ Moergestel  Netherlands 8540 23 409 B01
 DISTIMMO NV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0405.087.539
 ECO-VISION BV Ambachtslaan 14   3665 As   Belgium (BE) – 0466.654.033
 ESLI End. Urun. Paz. San ve Tic.   Ltd. Sti. Antalya Organize Sanayi Bölgesi 1. Ksm   Antalya Bulvar No: 36   Döşemealtı / Antalya  Turkey VAT: TR 3800086192
 EURAQUA EUROPE NV Textielstraat 13   8790 Waregem   Belgium (BE) – 0415.179.794
 EURAQUA UK LTDUnit 22 Cam Centre,  Wilbury WayHitchin SG4 0TW United Kingdom VAT: GB 396266019
 GH SYSTEMS BV Industriepark De Bruwaan 45J   9700 Oudenaarde   Belgium (BE) – 0474.474.411
 GOLDEN COAST Ltd Fishleigh Road   Roundswell Commercial Park West   Bernstaple, Devon, EX31 3UA 7/11/8525
 GRUPAGUA – POLLET WATER   GROUP S.L. Avenida Del Vallès 728, Nave 1   Poligono Industrial Can Petit   08227 TERRASSA (Barcelona)   SpainC.I.F. (VAT): B61011201
 H SERVICES SAS Avenue de l’Europe 19   CS 62270   31522 Ramonville Saint Agne Cedex   FranceTVA : FR : 43832550396
 HEMA T SAS Avenue de l’Europe 19   CS 62270   31522 Ramonville Saint Agne Cedex   FranceTVA : FR : 46489039156
HEMOTECH BELUX BV  (previously Medicole) Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0474 412 845
 HEMOTECH SAS Avenue de l’Europe 19   CS 62270   31522 Ramonville Saint Agne Cedex   FranceTVA : FR : 87348214602
 HERCO Wassertechnik GmbHPlanckstraβe 26 71691 Freiberg  Germany Stuttgart HRB 200160
 HYDRIS ENGINEERING BV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – O836.630.542
 IMPOL SARL 3, Rue Paul Tavernier   77300 Fontainebleau   France TVA : FR   18.484.478.045
 INSOL S.L. Avenida Del Vallès 728, Nave 1   Poligono Industrial Can Petit   08227 TERRASSA (Barcelona)   SpainC.I.F. (VAT): B64712433
 ISSH VZW Zonnekestraat 13   8501 Kortrijk   Belgium (BE) – 0828 354 759
 KENNET WATER LTD Bone Lane 41   Newbury   Berks RG14 5SH   United Kingdom VAT: GB 641.9512.40
 MICRON NVRue de l’Abattoir 417700 Mouscron   Belgium(BE) – 0432.864.874
 NIVEKO s.r.o. Nivnická 2716   688 01 Uherský Brod   Czech Republic 607 45 801
 PIDGON BV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0518.917.237
 POLLET MEDICAL GROUP NV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0718.614.107
 POLLET POOL GROUP NV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0419.321.102
 POLLET POOL GROUP UK LTD Blissard House, Abex Road   Newbury RG14 5EY   United Kingdom 0582 4859
 POLLET WATER GROUP NV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0832 152 409
 POMAZ B.V.Spaarpot 5, postbus  174 5667 KV Geldrop  Netherlands 0500 886 224
 PWG Angola Centro de Logistica de Talatona-   Aremazém E09 Talatona   LUANDA   Angola VAT: 541 707 8476
 PWG FRANCE SAS ZAC “Parc d’activités de Paris Est”   28 Boulevard de Beaubourg   77183 Croissy Beaubourg   France TVA: FR   18.394.137.095
 PWG IRELAND Ltd Unit 4   Lisbunny Ind. Est   Nenagh   Co. Tipperary E45 KD 92   Ireland VAT: 284733
 PWG ITALIA S.R.L.Nova Milanese (MB)  Via Vesuvio 1  CAP 20834  Italy IVA: 10425510962
 PWG Portugal Lda. Centro Empresarial Sintra Estoril V   Armazém B21 Capa Rota   ESTRADA DE ALBARRAQUE   PortugalVAT: 504 751 433
 STERIMA MLS LIEGE SA Rue Saint Exupéry 9, hall 1   4460 Grâce-Hollogne, Luik   Belgium (BE) – 0678.829.754
 STERIMA NV Zonnekestraat 13   8501 Kortrijk   Belgium (BE) – 0412.498.042
 SUKO NV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0454.444.010
 THE SOFT WATER COMPANY BVFonteinplein 3  9700 Oudenaarde Belgium (BE) – 0810.392.042
 UNIMID BV Brouwerijstraat 14   8680 Koekelare   Belgium (BE) – 0417.967.456
 VB Klimaattechniek BVSpaarpot 5, postbus  174 5667 KV Geldrop  Netherlands NL 8077.31.407.B01
 WaterTec GmbHIZC Grausacher  6 3213 Liebistorf  Switzerland CH-217.0.540.184-2
 WELLDANA A/S Randersvej 6   6700 Esbjerg   Denmark CVR 18937190
 WYCOMBE WATER LTD Unit 6 Premus   Coldharbour Way   Aylesbury Bucks., HP19 8AP   United Kingdom VAT : GB 727 2923 24

Appendix 2:

Privacy supervisory authority:

 Country Address Phone/Email Website 

 Belgium (nl) 

 Belgium (fr) 





 The Netherlands   France 

 Gegevensbeschermingsautoriteit   (GBA) 

 Drukpersstraat 35 

 1000 Brussel 

 Autorité de la protection des   données (APD) 

 Rue de la Presse 35 

 1000 Bruxelles 

 Vlaamse Toezichtscommissie voor   verwerking persoonsgegevens   Koning Albert II Laan 15 

 Brussel 1210 

 SPW – Service protection des   Données 

 Place Joséphine-Charlotte 2   5100- Jambes 

 Bezuidenhoutseweg 30 

 P.O. Box 93374 

 2509 AJ Den Haag/The Hague 


 3 Place de Fontenoy 

 TSA 80715 – 75334 Paris, Cedex 07 

 Tel. +32 2 (0)274 48 00 

 Fax +32 (0)2 274 48 35 

 Tel. +32 (0)2 274 48 00 

 Fax +32 (0)2 274 48 35 

 Tel. +32 (0) 2 553 20 85  

Tel. (+31) – (0)70 – 888 8500  Fax +31 70 888 8501 

Tel. 01 53 73 22 22 

01 53 73 22 00 

 Tel. +352 26 10 60 1 

 https://www.gegevensb er/acties/klacht-indien

 https://www.autoritepr r/introduire-une-plain

 Formulier melden   gegevenslek | Vlaande Intern  

 Vie privée (wallonie.b

 https://autoriteitpersoo mulier-klachten  

 Agir | CNIL tes  

 Complaint form –  

 Luxembourg CNPD 

 15, Boulevard du Jazz, L-4370 Belvaux 


 Fax +352 26 10 60 29 

 Tel. +49 228 997799 0 

 Individuals – National D Protection Commissio Luxembourg (public.l


 Germany   Spain 


 Graurheindorfer Straße 153 

 53117 Bonn 


 C/Jorge Juan, 6 

 28001 Madrid 


 Garante protezione dei dati peronati   Piazza Venezia, 11 

 00187 Roma 

 Fax +49 228 997799 5550 

 Tel.+34 91 266 3517 

 Fax +34 91 455 5699 

 Tel. +39 06 69677 1 

 Fax +39 06 69677 785 agencia/donde-encontr s  

 Home – Garante privacy  Garante Privacy

 Turkey   Poland 

 Kiisel Verileri Koruma Kurumu   Nasuh Akar Mah. Ziyabey Cad. 1407.   Sok. No: 4 

 06520 Balgat-Çankaya/Ankara 

 Urzad Ochrony Danych Osobowych   ul. Stawki 2 

 00-193 Warsaw

Tel. +90 312 216 5050 

 Tel. +48 22 531 03 00 


 Contact – UODO

 Portugal CNPD Av. D. Carlos I, 134, 1º1200-651   Lisboa 


 Tel. +351 21 392 84 00Fax +351   21 397 68 

 izacoes/obrigacoes/viol -de-dados-ou-data-brea





 United Kingdom   Czech Republic   Europe 

 Carl Jacobsens Vej 35 

 2500 Valby 


 Feldeggweg 1 

 CH- 3003 Berne Switzerland 


 21 Fitzwilliam Square South   Dublin 2, D02 RD28 


 Wycliff House 

 Water Lane -Wilmslow 

 Cheshire SK9 5AF 

 Office for Personal Data Protection   Pplk. Sochora 27 

 170 00 Prague 7 


 Rue Wiertz 60 

 Office: Rue Montoyer 30, 6th floor   1047 Bruxelles – Brussel 

 Tel. +45 33 1932 00 

 Tel. +41 (0)58 462 43 95   Fax +41 (0)58 465 99 96 

Tel. 01 7650100 / 1800437 737 

 Tel. +0303 123 1113 (or +44   1625 545745 if calling from   overseas) 

 Fax 01625 524510 

 Tel. +420 234 665 111 

 Fax +420 234 665 444 

 Tel. +32 2 283 19 00 

 Fax +32 2 283 19 50 

 /english/file-a-complai ch/edoeb/en/home/the ic/links/data-protection witzerland.html  

 https://forms.dataprote omplaint/ a-protection/our-role-su visor/complaints_en